Frequently Asked Questions
We made everything to provide you with as detailed a reply as possible for you to have an immediate answer to your questions.
We constantly update this section, and we consider it the go-to destination for finding answers to specific questions about our products or business operations.
Whether you are just browsing or already considering purchasing our products, we are confident you will significantly benefit from the information carefully collected in our FAQ section.
Shopping and Ordering
- What types of payments do you accept?
- Can I cancel my order after it has been placed?
- Do you offer gift packaging?
- When will my credit card be charged?
- I am having an issue using my coupon code, what should I do?
- How do I find a specific product?
- Can I find your products in stores?
- How can I change currency?
- Do you offer combined purchase with flowers?
- How many items can I order?
- How do I use my discount code?
- How do I checkout?
- Do you keep credit card information?
- How we charge applicable taxes?
- Can I use a credit card that's not registered in Canada or the United States?
- Can I amend my order?
- If I experience difficulties placing an order
- I bought an item but the day after they went into the sale – can I get the difference refunded?
- Is there an expiry date for my promo-code?
- What should I do if I have forgotten to use my promotional code?
- Is there a minimum order value and delivery charge?
- Does my order have to include the gift box?
Order Processing and Shipping
- How long will it take to process my order?
- What is the shipping time to my location?
- What are your shipping options?
- When exactly my orders are shipped?
- Do you offer Saturday delivery?
- Do you ship to P.O. boxes?
- Do you ship internationally?
- How can I track my order?
- Is a signature required for delivery?
- Who is eligible and how do I get FREE shipping?
- My order did not arrive when it was supposed to. What do I do?
- How do you handle lost or stolen packages?
- If I am not be home when your item arrives?
- Can you delivery to a different address than my billing addres?
- Can I modify the address on my order after it has been placed?
- Can I change the shipping method after I placed the order?
- It's been 48 business hours and my order hasn't shipped.
- My package was "Returned to Sender" by the courier. What should I do?
- Can I ship to multiple addresses?
- What is your return policy?
- What are the steps to return an item?
- I ordered the wrong size/finish; how can I receive the correct size/finish?
- How long will it take to process my return/exchange?
- There is a discrepancy with my order (wrong product, quantity, color etc.)
- Will I receive a notification when you have refunded me?